At CrazyCapy.Store, we strive to provide you with a seamless experience when purchasing game products. We understand that unexpected situations may arise, and we want to ensure that you are satisfied with your purchase. This Refund Policy outlines the circumstances under which you may be eligible for a refund.

  1. Refund Eligibility:

1.1 Non-Delivery of product: If you have placed an order for a game product on CrazyCapy.Store and the product has not been delivered to you within three (3) days from the date of purchase, you may be eligible for a refund.

  1. Refund Process:

2.1 Contact Customer Support: To initiate the refund process, you must contact our customer support team within seven (7) days from the date of purchase. You can reach our customer support through the contact information provided on our website.

2.2 Provide Order Details: When contacting our customer support, please provide the following details:

  • Your full name
  • Order number
  • Email address associated with the purchase

2.3 Verification: Our customer support team will review your request and verify the non-delivery of the purchase. Please note that the product delivery status will be checked based on our records and any relevant tracking information.

2.4 Refund Decision: Once the verification process is complete, we will notify you of the refund decision. If your refund request is approved, the refund will be processed back to the original payment method used for the purchase.

  1. Refund Timeframe:

3.1 Processing Time: Refunds for eligible orders will be processed within ten (10) business days from the approval of the refund request.

3.2 Payment Provider Timeframe: Please note that the time it takes for the refunded amount to be credited to your account may vary depending on your payment provider. The refund timeline for credit cards, PayPal, or other payment methods is subject to their respective policies and procedures.

  1. Exceptions:

4.1 Delays Beyond Our Control: While we strive to deliver products promptly, certain situations may be beyond our control, such as technical issues, server outages, or unforeseen circumstances. In such cases, we will make every effort to resolve the issue promptly, and this Refund Policy may not apply.

  1. Contact Us:

If you have any questions or concerns regarding our Refund Policy or your eligibility for a refund, please contact our customer support team through the contact information provided on our website.

Email [email protected]

By making a purchase on CrazyCapy.Store, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. Thank you for choosing CrazyCapy.Store for your game DLC purchases!